Scarves & Accessories
- Due to hygiene reasons, all scarf and accessory sales are final.
- We do not offer refunds or exchanges unless you receive the wrong item or missing items.
If this happens, please contact us within 24 hours of delivery with your order number and photos of the issue. Once verified, a refund or replacement is issued, with refunds returned to your original payment method.
Abayas & Clothing (Local Orders Only)
- For Nairobi local deliveries, clothing may be tried on at the time of delivery.
- If the size or fit isn't right, you may exchange or return the item immediately to the rider.
- Once the rider leaves, the sale is considered final.
- Re-delivery for a second exchange attempt is handled case by case.
Non-Local Orders
- For orders outside Nairobi or shipped via courier, all clothing sales are final unless the incorrect or defective item was sent. What qualifies as defective is assessed case by case.
Cancellations
We know plans can change, but we also work fast to get your order out the door. Once an order has been handed to a rider or courier, we're no longer able to modify or cancel it. If something needs to change, reach out to us right away via WhatsApp at +254 117 324 855 or on social media (@sami.thelabel on Instagram and TikTok), and we'll do our best to help.